50 Roots will gladly accept unworn, unwashed or defective merchandise for return or exchange. Please allow 2-3 weeks for your return to be received and processed. We’ll send an email when your return has been processed. We will credit your original form of payment for returns mailed within 30 days of the shipping date.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase or a gift card will be issued. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you.
Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.
- Your packing slip will include a pre-paid, pre-addressed return label. No postage is required.
- The cost of return shipping will be deducted from your refund – $5.95 per package.
- Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
- Your SmartLabel is trackable. Please email or call customer service to check the status of your return package.
- SmartLabel can be used for all US addresses including APO/FPO addresses and US Territories.
- Smartlabel cannot be used outside of the US or on oversized items.
Furniture may be returned for a refund or exchange within 30 days of delivery. It must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. After 30 days, we will replace or refund your purchase for manufacturer defect only.
Returns By Mail Only
Some select items are Mail Return Only and cannot be returned to our stores. Mail Return Only status is indicated online in the product detail page, in your shopping cart and on the packing list that is enclosed with your order. To return these items to our warehouse, please follow the return instructions listed above. Please contact us with any questions.